DISPATCH provides a wide range of services, including local and provincial shipping, express delivery, same-day delivery, last-mile logistics, and warehousing solutions. We cater to both individuals and businesses, offering customizable delivery options to meet various needs.

Tracking your shipping and furniture is easy with our online tracking system. Once your package is in transit, you will receive a tracking number. Simply enter the tracking number on our website or mobile app to get real-time updates on the location and status of your package.

The delivery time depends on several factors, including the destination, the type of service selected, and any customs clearance processes. We strive to provide accurate estimated delivery times based on these factors, and our goal is to deliver your furniture at the same day at your new home.

Yes, we offer options for scheduled deliveries. During the checkout process or when arranging the shipment, you can select a specific delivery time that suits your needs. Please note that additional charges may apply for this service.

Shipping rates vary depending on the size, weight, destination, and type of service chosen. You can get a precise shipping quote by using our online rate calculator. We strive to offer competitive rates while maintaining high-quality delivery services.

To request a pickup, you can schedule it through our website. Provide the necessary details, such as the pickup location, or take a picture and our program will estimate the price and the truck needed for the shipment (may not be accurate), Amount of package, and any special instructions. We will arrange for a pickup at the specified time and location.

In the rare event that your package is lost or damaged during delivery, we have a comprehensive claims process in place. Please reach out to our customer service team as soon as possible with all the relevant details, including the tracking number and a description of the issue. We will investigate the matter and work towards a resolution.

No, we trust our team to make sure that your shipment is protected and that there are no damages that will happen during transit. There will be an insurance option that we are working on but there will be an extra cost for this feature.

We strive to reach as many destinations as possible. However, certain remote or hard-to-reach areas may have limited delivery options or additional surcharges due to logistical constraints. Please check with our customer service team or consult our coverage area map for more information.

You can reach our customer service team through various channels. You send an email, or use the live chat feature on our website, or use our WhatsApp feature. We are available during our business hours to assist you with any inquiries, tracking updates, or concerns you may have.